Effective Date: August 12, 2026
1. Scope
This Privacy Policy explains how Law Office of Charisma Fozard, PLLC, doing business as High Tide Legal, collects, uses, discloses, and protects personal information through www.hightide.law, our intake and scheduling processes, and our related communications. This Privacy Policy does not alter the duties that apply after an attorneyclient relationship is formed. Information protected by attorney-client privilege or professional-confidentiality rules will be handled in accordance with applicable law and professional obligations.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, including your name, email address, mailing address, and telephone number.
- Intake and matter information, including information you submit about a legal issue, adverse parties, relevant dates, documents, or requested services.
- Appointment information, including consultation selections, dates, and scheduling communications.
- Transaction information, including payment status and related billing information. Payment-card details may be collected directly by a third-party payment processor rather than by us.
- Communications, including emails, telephone communications, text messages, support requests, and webinar registrations.
- Website and device information, such as IP address, browser type, device identifiers, referring pages, pages viewed, and approximate location derived from technical information.
- Cookie and analytics information, if cookies or similar technologies are enabled on the website.
Please do not submit confidential or sensitive information through a general website form unless specifically requested. Contacting us or submitting an intake form does not, by itself, create an attorney-client relationship.
3. How We Use Information
We may use personal information to:
- Evaluate requests for legal services and conduct conflict checks.
- Schedule and provide consultations and legal services.
- Administer client accounts, billing, filings, and matter communications.
- Send appointment reminders, account or case-related updates, customer-support communications, and webinar reminders.
- Send promotional communications when permitted and when the recipient has provided any consent required by law.
- Respond to inquiries and provide support.
- Operate, secure, maintain, and improve our website and services.
- Detect fraud, misuse, or security incidents.
- Comply with legal, regulatory, court, insurance, and professionalresponsibility obligations.
- Establish, exercise, or defend legal claims.
4. SMS and Mobile Information
If you provide your mobile number and opt in to text messaging, High Tide Legal may send appointment reminders, account or case-related updates, customer-support messages, webinar reminders, and promotional messages consistent with the consent you provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact us at info@hightide.law or (984) 201-9190.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Information may be
shared with service providers that support delivery of our messages, but only as necessary for them to provide services to us. Text-messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
Opting out of marketing texts does not prevent us from sending nonmarketing communications where legally permitted, including messages concerning an existing attorney-client relationship, a requested transaction, security, or safety. Where a reply using STOP or similar language reasonably indicates that you want all texts to stop, we will treat it accordingly unless you later provide renewed consent.
5. When We Disclose Information
We may disclose personal information:
- To vendors providing hosting, scheduling, payment processing, communications, analytics, document management, information
technology, security, or professional services. - To courts, government agencies, service providers, experts, co-counsel, opposing parties, or others when reasonably necessary to provide legal services and permitted by our professional obligations.
- To comply with law, legal process, court orders, or professional requirements.
- To investigate or prevent fraud, misuse, security threats, or harm.
- In connection with a lawful business reorganization or transfer, subject to applicable confidentiality obligations.
- At your direction or with your consent.
We do not sell personal information for money. We do not share mobile opt-in
or consent data with third parties for their own marketing or promotional
purposes.
6. Cookies and Analytics
Our website may use essential cookies and similar technologies necessary for site operation and security. If analytics or advertising tools are used, they may collect technical and usage information according to their providers’ policies. Browser settings may allow you to block or delete cookies, although doing so may affect website functionality.
Before publication, High Tide Legal should confirm the specific technologies active on the website and add a cookie notice or consent mechanism if required by applicable law.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, satisfy legal and professional obligations, maintain business and conflict-check records, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the information and applicable requirements.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices
You may:
- Unsubscribe from marketing emails by using the unsubscribe mechanism provided in the message.
- Opt out of text messages by replying STOP.
- Request help concerning text messages by replying HELP.
- Ask to review or correct contact information by emailing info@hightide.law.
- Manage cookies through your browser and any website controls made
available.
We may need to verify your identity before acting on a request. Certain
information may be retained where required by law or professional
obligations.
10. Children and Minors
Our legal services are not directed to minors acting without adult representation. A person under 18 must be represented or assisted by a parent, legal guardian, or other legally authorized adult as applicable. We do not knowingly solicit personal information directly from children under 13 through the website. If you believe a child has submitted information without appropriate authorization, contact us.
11. Third-Party Links
Our website may link to third-party websites or services. We are not responsible for their privacy practices. Review the privacy policy of each third party you use.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective date. Material changes will be communicated as required by applicable law.
13. Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
High Tide Legal
Law Office of Charisma Fozard, PLLC
600 Park Offices Dr., Suite 300
Durham, NC 27709
Email: info@hightide.law
Phone: (984) 201-9190